Shipping and Returns

Orders ship within 1-2 business days. USPS standard shipping typically takes 3-5 days to arrive. 

USPS Priority Mail takes 1-3 days to arrive, and USPS Priority Mail Express takes 1 business day. 

International orders may take 10-14 days to arrive due to customs.

To check the status of your order, you can log in to your account or email info@publicmediamarket.org for assistance.

 

Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where refunds will not be granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at publicmediamarket@americanpublicmedia.org and send your item to: 480 Cedar St Saint Paul Minnesota US 55101.

Shipping
To return your product, you should mail your product to:

Public Media Market
7200 93rd Ave N, Ste 140
Minneapolis, MN 55445
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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